Refugees & Newcomers

Promise of Partnership

Promise of Partnership

Promise of Partnership

The Promise of Partnership Project is a joint project between Carizon Family and Community Services and Reception House Waterloo Region.

The aim of the project is to provide mental health supports to government assisted and privately sponsored refugees as well as people with protected persons status who have been resettled in the K-W Community. The project also aims to raise community awareness about the needs of these newcomers and build capacity within the social service and mental health sectors.

Services Offered

Community Well-Being Orientation Sessions

The Community Well-Being Orientation sessions are provided to each new refugee who is received at Reception House within the first month of arrival and is organized in collaboration with Reception House. This service is designed to normalize the reactions individuals and families may have during this period of settlement, help them to understand the stages of immigration and its psychological impacts with a preventative focus.

Group Programs

Group programs are planned and facilitated based on community needs and interest and approached with a great degree of cultural humility. Promise of Partnership offers group programs to support newcomer children, youth and adults.

Drop In

This is an opportunity for newcomers to speak with a POP staff about mental health concerns, accessing community resources or any other topics that relate to their wellbeing. Drop in hours are held at local secondary schools in areas that are determined to have a high population of newcomer families and in the community for newcomer youth identified as part of the LGBTQ+ community. Drop in programs may be provided at other settlement service organizations such as YMCA Immigrant Services and/or Sanctuary Refugee Health Centre.

Community Education Sessions and Mental Health Workshops

Community education sessions are offered to community members with the goal of providing a broader understanding of newcomer mental health and their experiences to increase community capacity to support newcomers. Mental Health Workshops are offered to newcomers as requested by community partners with a focus on destigmatizing mental health and increasing awareness and understanding of POP program.

To learn more about “The Promise of Partnership Project” or to make a referral, please or 519-743-6333 ext. 2413.

Current POP Group Programs

Tea and Talk – Women join together weekly for 8 weeks to discuss issues that pertain to their experiences adjusting to life in Canada, and to learn strategies to enhance their health and well-being.

Standing Strong– This group is designed for female youth ages 12-16 to empower them to seek and create opportunities for getting involved in their community, establish healthy coping strategies, inspire self-love and enhance life skills for a bright future.

Talk it Through – This is an 8-week group for parents of children of all ages, which provides participants with opportunities to share wisdom, and learn new tool, and support each other on their parenting journey in their new community. The group promises to help promote the total well-being of parents.

Fabulous Kids – A group to assist children in developing and expanding their social-emotional skills in ways that will help them succeed at integrating into their new community. Through games and activities, children learn coping strategies, cooperation and team building. This group is for children ages 7 to 11 and runs at the same time and location as our “Talk it Through” parents’ group.

International Youth Club – This is a 10-week group for youth of all genders, ages 14–17. Youth explore a wide range of issues that impact their daily lives and develop understanding and strategies to support health and well-being.

Youth in Diverse Cultures – This group for older male youth is designed to increase mental health knowledge, develop strategies to support health and well-being, and promote community participation and belonging. This is a 10-week group for male youth ages 17 – 24 and run in partnership with Male Allies.

Please Note – All groups are FREE of charge. Snacks and bus tickets are also provided.

Please call 519-743-6333 ext. 2413 to register for a group today!

The Promise of Partnership

Reception House 
Waterloo Region

Immigration, Refugees and Citizenship Canada