To make an appointment, simply call 519.743.6333. When you first call the agency, you will speak with an Intake worker who will gather information in order to provide you with the best possible service.
To help make this process easier and quicker for you, it will help if you are prepared to provide the Intake worker with the following information:
Monday – Thursday: 8:00 a.m. – 9:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 8:00 a.m. – 4:00 p.m.
If it is necessary to cancel an appointment, please try to provide 24 hours notice. To cancel an appointment, call 519-743-6333.
Please note that for some Employee Assistance Program clients, the cost of missed appointments and appointment cancellations with less that 24 hours notice are the responsibility of the employee.
You and your counsellor will work together in a short-term, focused manner to help you identify goals for counselling and develop an appropriate plan of action to resolve present difficulties.