Learn About Workplace Programs

Learn About Workplace Programs

Employee Assistance Programs

With the Employee Assistance Program (EAP), you can offer employees direct access to confidential counselling that is cost-effective, straightforward and accessible. The Carizon EAP helps clients find solutions, increase their personal effectiveness and satisfaction with life – and to make stronger contributions in the workplace.

With the Employee Assistance Program (EAP), you can offer employees direct access to confidential counselling that is cost-effective, straightforward and accessible. The Carizon EAP helps clients find solutions, increase their personal effectiveness and satisfaction with life – and to make stronger contributions in the workplace.

The EAP is a service offered by the employer to help employees and their families deal effectively with personal and workplace challenges through a wide range of confidential, comprehensive and professional services.  The costs of this program are generally paid by the employer. The Carizon EAP takes a solution focused approach that enables your employees to build problem-solving skills and strengthen resilience.

Additionally, the Carizon team can work in a consultative role with the organization to address employee and organizational health challenges and in preventing and coping with workplace violence, trauma, and other emergency response situations.

  • Immediate, confidential  access to more than 40 professional counsellors in the region as well as professional counsellors across North America
  • 24/7 1-800 access
  • Credit counselling and support for financial distress.
  • Employee E-newsletters with tips and resources promoting healthy living
  • Wellness programs and psycho-educational groups (for adults, teens and children)
  • Formal and informal referrals as assistance to help get valued employees back on track when job performance and productivity are encroached on by personal problems or challenges such as addictions, anger, or poor co-worker relationships
  • Critical incident stress management debriefings
  • Orientation, training, and telephone consultations for managers
  • Integration of professional counselling into HR practices
  • Wellness programs for healthy living and working
  • Organizational consulting for a healthy and resilient workplace

Organizational Wellness

Carizon’s Organizational Wellness services assist leaders address workplace challenges and put into place strategies to reduce conflict, support the health and well-being of workers and enhance workplace productivity.

Our Organizational Wellness services assist you address human behaviour challenges in the workplace, be it to understand and more effectively deal with conflict, enhance the well-being of workers or enhance workplace productivity. In our experience, wellness programing developed with employees, increases engagement and lasts. It’s vital that wellness strategies reflect the unique strengths and challenges of your organization. The Carizon team can help you assess, plan and implement.


Dealing with workplace trauma and critical Incidents

Workplace Trauma and Critical Incidents, such as a workplace accident, the sudden illness or death of a co-worker, or a crime committed in the workplace can have a lasting, debilitating impact on workers, if unaddressed. Carizon offers immediate, supportive, on-site group and individual debriefings, consultation for leaders, and follow-up counselling. Additionally, our specialized team offers consultation for organizational preparedness.

Carizon understands the importance of interventions that may be applied to individuals, small functional groups and in support of those in leadership roles. Our focus is to reduce the acute distress, facilitate individual and group resiliency and foster a solid return to productivity and personal/workplace wellness. Having support available immediately after a traumatic event will lessen the long-term effects and strong reactions that people often experience. Workplace Trauma and Critical Incidents, such as a workplace accident, the sudden illness or death of a co-worker, or a crime committed in the workplace can have a lasting, debilitating impact on workers, if unaddressed. Trauma services assist employees in returning to a normal level of functioning sooner. The Carizon team provides “the calm after the storm.”

Additionally, our specialized team offers consultation for organizational preparedness and skills building. Reaching out, supporting others and building common language around the impact of trauma entrenches resiliency building as a sign of strength. Skills building can include stress management education, stress resistance, and crisis mitigation. Strengthening cognitive coping skills, building on the very effective cognitive behavior therapy principles, and work/lifestyle modification are two potentially high impact areas.

Workplace Violence Prevention

Our Workplace Violence services help you strengthen safety, including education/awareness, threat assessment and supports for all involved – leaders, the perpetrators, the target and other co-workers affected. Let us help you build your violence prevention strategies.

Our Workplace Violence services help you build organizational capacity to address domestic violence and aggression in the workplace, training, threat assessment, safety plans and supports. By recognizing signs of violence and knowing how to respond and refer, employers can help prevent serious injuries and fatalities and meet their Health & Safety obligations.  Carizon’s team will work with you to introduce a program and/or integrate these best practices into existing workplace violence prevention programs.

  • Focused training for managers/key contacts
  • Awareness training for all employees
  • Consultation to develop programs to meet specific needs, threats and risks of the organization
  • Consultation on specific threat assessment and planning
  • Support to deal with aggressive behaviour in the workplace
  • Support for victims and individuals involved
  • Trauma debriefing
  • Access to the full range of services offered through the Family Violence Project of Waterloo Region (available to all members of our community)

At least a quarter of all employees have experienced domestic violence and 70% of individuals suffering from domestic violence are victimized at their workplace. Over 50% of domestic violence victims miss 3+ days of work a month. And, 22% of workers report that they have worked with someone who has been a victim of domestic violence.

Career Services

Our Career Services include a range of programs to assist in to ensure a smooth process following re-structuring, downsizing or employee termination to minimize the chance of negative actions and provide individuals with the tools and techniques for an effective transition.


Carizon offers a range of programs to organizations to assist with the difficult employee termination process, ranging from performance-based terminations of individuals to downsizings. Outplacement services ensure a smooth process, minimize the chance of negative actions, and help the organization plan for long-term growth with confidence. For those employees leaving the organization due to workforce reduction, our services provide these employees with the tools and techniques necessary for an effective transition to new work opportunities.

  • Pre-termination planning and delivery
  • Coaching on how to manage terminations in an effective and humane way
  • Understanding the psychological and emotional dynamics of termination for the employees involved, the work group and the management team
  • Reducing the stress-level of managers involved
  • Communicating of staff changes to remaining employees
  • Maintaining the public image and brand
  • Emotional support through job loss
  • Personality assessment and goal setting
  • Self-marketing – resumes, letter writing, self-presentation
  • Work searching techniques and interview skills

In today’s ever-changing economic climate, the competitive challenges faced by business leaders continue to escalate at an ever-increasing pace. For employers, a major focus for success in the marketplace is meeting the challenge of managing staffing needs during tight economic times. For employees, managing their way through shifting job expectations is a perpetual reality.

  • Workforce planning
  • Meeting your future staffing needs
  • Succession planning
  • Employee career development and assessment
  • Provide key employees with better self-understanding of their strengths and qualifications to contribute to their organization in the future
  • Developing career resilience
  • Self-evaluation, skills, values, etc.
  • Career targeting, building a path, setting goals
  • Building workplace alignment
  • Self-marketing and networking
  • Coaching forward to success


Carizon is committed to offering affordable programs. A variety of funding models are available, including using Group Benefits. We understand the challenges of cost containment. Choosing Carizon for your programs supports your organization and the community.

Why Choose Carizon for Your EAP?

The Carizon EAP is everything an EAP should be – personal, professional, accountable, and committed to strategic partnership. We provide EAP services to more than 15,000 employees. We manage successful programs in every economic sector, from organizations with 3 employees to over 2500, with operations across Canada and the USA. We have experience in the education sector, health care, professional services, manufacturing, environmental services, food production, for profit and not-for-profit.

First and foremost choose Carizon for quality EAP services that will benefit your workplace and the lives of your employees. It’s the quality of service that distinguishes us. In our accreditation review, our Carizon EAP achieved a 100% rating on the mandatory standards. Our clients have given us feedback with highly positive ratings on satisfaction and impact.

Counselling is our core business. The vast majority of people who contact us seek in-person counselling. We believe that our clients are experts in their own lives and ultimately know what they need. We augment the in-person service with technological and complementary services, but always in a way that best serves the needs of the client.

Rooted in Waterloo Region but with a national reach, we work collaboratively across our communities. Innovation and collaboration are two key operating principles. They shape how we work — in our first-in-Canada Family Violence Project, a collaboration with 12 partners providing wrap-around support for victims of family violence; in our work with Pathways of Canada, helping create a “graduation nation”; in our work in community centres across the region; in our Promise of Partnership with Reception House assisting refugees to Canada. These operating principles give focus to future directions, as we hope to serve you, not just as an EAP provider but as a strategic partner.

The Carizon EAP structured as a social enterprise. All of our proceeds support community-based programs that benefit at-risk individuals and families in the community. We are unique in the EAP sector as a not-for-profit provider.

Learn More About a Carizon EAP

Learn More About a Carizon EAP



Shannon Nicholson

Director of Clinical Counselling

519-743-6333, or


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