Updated Friday, May 22, 2020
We are open and we are here for you!
We are continuing to offer our services over the phone and through video calls.
With the announcement from the Ontario government to start slowly reopening business and services we are putting an enormous effort into thinking through the complexities of returning to in-person operations and we will not rush reopening until we can ensure the safety of our clients and the safety of our staff.
We are reviewing the provincial recommendations and health and safety guidelines to properly prepare our locations and ourselves for a safe return to work when the time is appropriate, and we are ready. Until then we will continue with our current remote operations.
COVID-19 is on everyone’s minds and hearts. This is a tremendously difficult time for many people in our community. You may be working on the front lines, or you may have been temporarily laid off due to business closures. You may have lost someone to this pandemic, or you may be worried about your own health or those of your loved ones. The COVID-19 situation is causing mixed feelings and heightened anxiety for many; this is understandable and completely normal. We are here for you.
At this time of unprecedented challenge, and uncertainty — as always — we recognize that mental health is health. Carizon as part of The Counselling Collaborative of Waterloo Region is here to help! We are working together to lessen the financial stress of accessing counselling services. We believe that cost should never be a barrier to getting help. While there is a fee for counselling, the Collaborative is working to secure a variety of forms of funding, including United Way grants, and donations from Foundations and individuals, to help with these costs. When setting the rate, we take your income into consideration and then apply any available funding sources. Some of our programs may be subsidized or fully funded based on the type of services you are seeking. Counselling services may also be reimbursed by your insurance provider or covered under workplace wellness services depending on your employer (employee assistance program – EAP). Please reach out today because we are all in this together!
Because of the current environment, we have changed how you access us. Rather than dropping into one of our sites, please call us and someone will chat with you and determine how best we can help. This will keep everyone healthy and well during this period of physical distancing.
To arrange Children’s Mental Health Services through Front Door, please call (519) 749-2932 aand press 1 when prompted. This will connect you to our intake line and we will arrange to get you the services you need.
To make a counselling appointment, please call (519) 743-6333 and press 1 when prompted. You will be directed to our intake staff who will book an appointment for you. If you call outside our regular hours or if we are on the phone, please leave us a message and we will get back to you as soon as we can. If you are in crisis, please call Here 24/7 at 1 (844) 437-3247 or 9-1-1.
To connect with our Community Services team, please call your regular contact. They are available and will talk with you to determine how we can provide the right services to meet your current needs.
To get food at our Community Centres, please call us at the following times and numbers and we’ll book you an appointment:
- Erb West – Call (519) 497-8254 between 12:00 and 3:00 on Monday or Tuesday.
- Paulander – Call (519) 741-1152 between 12:00 and 3:00 on Wednesday, Thursday or Friday.
To find resources that might help you or your family during this challenging time please check out our COVID-19 response website www.carizonforthecommunity.ca and/or follow us on Twitter @carizon, Facebook @CarizonUpdates and Instagram @CarizonfortheCommunity. We will be posting materials to help you cope through this challenging time – articles like “Ways to talk with your child about COVID” and videos and resources to help with mental health challenges and anxiety. We will also post activities and resources you can use with your children. We will be updating our social media feeds and website with new resources regularly, so please do add us to your favourites list.
For updates on the recommended COVID-19 responses, you can find trusted sources of information including the Region of Waterloo Public Health and Ontario government websites. You may also want to check the tips posted on the Public Health Agency of Canada website that will help you and your family be prepared.
We are open and we are here for you. We are in this together!
Wednesday March 25, 2020