Updated Service Offerings & Information

We are now offering pre-arranged in-person services for clients, on a case by case basis. We are also continuing to offer our services over the phone and through video calls.

To arrange Children’s Mental Health Services through Front Door, please call (519) 749-2932 and press 1 when prompted.

To make a counselling appointment, please call (519) 743-6333 and press 1 when prompted. If you call outside our regular hours or if we are on the phone, please leave us a message and we will get back to you as soon as we can. If you are in crisis, please call Here 24/7 at 1 (844) 437-3247 or 9-1-1. For current counselling groups, click here.

To connect with our Community Services team, please call your regular contact or (519) 743-4453 ext. 2383. They are available and will talk with you to determine how we can provide the right services to meet your current needs.

To get food at our Community Centres, please call us at the following times and numbers and we’ll book you an appointment:

  • Erb West – Call (519) 497-8254 between 12:00 and 3:00 on Monday or Tuesday.
  • Paulander – Call (519) 741-1152 between 12:00 and 3:00 on Wednesday, Thursday, or Friday.

To find resources that might help you or your family during this challenging time please check out our COVID-19 response website www.carizonforthecommunity.ca and/or follow us on social media by searching ‘Carizon’. We will be updating our social media feeds and website with new resources regularly.

For relevant COVID-19 updates, you can find trusted sources for information including the Region of Waterloo Public Health and Ontario government websites.